Terms of service

Terms of Service

Welcome to Al Noorix Collection. These Terms of Service govern your use of our website and services. By accessing our website, browsing our products, or placing an order, you agree to comply with and be bound by these Terms of Service.

If you do not agree with any part of these terms, please do not use our website.

1. General Information

Al Noorix Collection operates as an online ecommerce store offering products for sale to customers across Pakistan.

Throughout these Terms of Service, the terms:

  • "Company"

  • "We"

  • "Us"

  • "Our"

refer to Al Noorix Collection.

The terms:

  • "Customer"

  • "User"

  • "You"

refer to anyone visiting or using our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

3. Products and Services

We strive to provide accurate descriptions, images, and information regarding our products.

However:

  • Product colors may vary slightly due to screen settings.

  • Product packaging may differ from displayed images.

  • Specifications may change without prior notice.

  • Availability of products is subject to stock levels.

We reserve the right to discontinue any product at any time.

4. Pricing and Payments

All prices displayed on our website are in Pakistani Rupees (PKR).

We reserve the right to:

  • Modify prices at any time.

  • Correct pricing errors.

  • Cancel orders affected by incorrect pricing.

Accepted payment methods may include:

  • Cash on Delivery (COD)

  • Online Payments

  • Bank Transfers

  • Other approved payment methods

5. Order Acceptance

Submitting an order does not guarantee acceptance.

Al Noorix Collection reserves the right to:

  • Refuse any order.

  • Cancel suspicious orders.

  • Limit product quantities.

  • Request additional verification before processing an order.

Customers may be contacted to verify order details before shipment.

6. Shipping and Delivery

We deliver products across Pakistan.

Delivery times provided on the website are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote locations

  • Unforeseen circumstances

We are not responsible for delays caused by third-party courier services.

7. Order Cancellation

Customers may request order cancellation before shipment.

Once an order has been processed or dispatched, cancellation may not be possible.

We reserve the right to cancel any order due to:

  • Product unavailability

  • Payment issues

  • Fraud concerns

  • Incorrect customer information

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers are encouraged to review our Refund Policy before placing an order.

9. Customer Accounts

If you create an account on our website:

You agree to:

  • Provide accurate information.

  • Keep your login credentials secure.

  • Maintain confidentiality of your account.

  • Notify us immediately of unauthorized access.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.

10. Order Tracking

Customers may use available tracking tools to monitor order status.

Tracking information is provided for convenience and may depend on information received from courier partners.

We are not responsible for tracking inaccuracies caused by third-party logistics providers.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Graphics

  • Product Descriptions

  • Website Design

  • Images

  • Text

  • Videos

is the property of Al Noorix Collection or its licensors.

Unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

12. Prohibited Activities

Users may not:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to systems.

  • Interfere with website operations.

  • Upload harmful software or malicious code.

  • Engage in fraudulent transactions.

  • Misrepresent personal information.

Violation of these terms may result in account suspension and legal action.

13. Limitation of Liability

To the fullest extent permitted by law, Al Noorix Collection shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Business interruptions

  • Delays caused by third parties

Our total liability shall not exceed the amount paid by the customer for the purchased product.

14. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The website will always be available.

  • The website will be error-free.

  • Product information will always be completely accurate.

Customers use the website at their own risk.

15. AI Chatbot and Customer Support

If our website includes an AI chatbot or automated support system:

  • Responses are provided for informational purposes only.

  • AI-generated responses may occasionally contain inaccuracies.

  • Official support decisions are made by human representatives when required.

Customers should contact support for critical order-related issues.

16. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Website functionality

  • Products or services offered by third parties

Users access third-party websites at their own risk.

17. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

18. Modifications to Terms

Al Noorix Collection reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of any updated terms.

19. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Pakistan.

20. Contact Information

For questions regarding these Terms of Service, please contact:

Al Noorix Collection

📧 Email: alnoorixcollection@gmail.com

Thank you for choosing Al Noorix Collection. We appreciate your trust and look forward to serving you.