Shipping policy

Shipping Policy

Welcome to Al Noorix Collection. This Shipping Policy outlines how we process, ship, and deliver orders across Pakistan. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed, our team will begin processing it.

Order Processing Time

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • During promotional periods, sales events, or peak seasons, processing times may be slightly longer.

Customers will receive order confirmation once their order has been successfully placed.

2. Delivery Areas

Al Noorix Collection currently delivers to customers across Pakistan.

We strive to provide delivery services to:

  • Major Cities

  • Small Cities

  • Towns

  • Remote Areas (subject to courier availability)

Some remote locations may require additional delivery time.

3. Estimated Delivery Time

Delivery times may vary depending on your location.

Major Cities

  • Lahore

  • Karachi

  • Islamabad

  • Rawalpindi

  • Faisalabad

  • Multan

  • Peshawar

Estimated Delivery:
3–5 Business Days

Other Cities & Remote Areas

Estimated Delivery:
5–8 Business Days

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

4. Shipping Charges

Shipping charges may vary based on:

  • Product weight

  • Product dimensions

  • Delivery location

  • Promotional offers

Any applicable shipping charges will be displayed during checkout.

From time to time, Al Noorix Collection may offer:

  • Free Shipping Promotions

  • Discounted Shipping Campaigns

  • Special Delivery Offers

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

For COD orders:

  • Customers must provide accurate contact information.

  • Customers may be contacted for order verification before shipment.

  • Failure to respond to verification calls may result in order cancellation.

6. Order Confirmation

To prevent fraudulent orders and improve delivery success rates, we may:

  • Contact customers via phone call.

  • Contact customers via WhatsApp.

  • Contact customers via email.

Orders may be placed on hold until verification is completed.

7. Order Tracking

Once your order has been shipped:

  • A tracking number may be provided.

  • Customers can track shipment progress through the courier service.

  • Customers may also contact our support team for shipment updates.

Tracking information may take up to 24 hours to become active after shipment.

8. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Public holidays

  • Weather conditions

  • Courier service disruptions

  • Natural disasters

  • Political or security situations

  • High order volumes

  • Incorrect customer information

Al Noorix Collection is not responsible for delays caused by third-party courier companies.

9. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name

  • Phone Number

  • Shipping Address

  • City Information

If incorrect information is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • Orders may be canceled or returned.

Al Noorix Collection is not responsible for failed deliveries resulting from incorrect customer information.

10. Failed Deliveries

A delivery may be considered unsuccessful if:

  • The customer is unavailable.

  • The provided phone number is unreachable.

  • The shipping address is incomplete or incorrect.

  • The customer refuses to accept the shipment.

In such cases:

  • The courier may attempt redelivery.

  • Additional delivery charges may apply.

  • Future Cash on Delivery orders may be restricted.

11. Damaged Packages During Transit

If you receive a package that appears damaged:

Before Accepting Delivery

  • Inspect the package carefully.

  • Take photos of visible damage if possible.

After Receiving Delivery

If the product inside is damaged:

  • Contact us within 3 days of delivery.

  • Provide clear photos or videos of the issue.

Our support team will review the case and provide assistance according to our Refund & Return Policy.

12. Lost Shipments

In rare situations where a shipment is lost during transit:

  • We will work with the courier service to investigate the issue.

  • Customers may be offered a replacement or refund after verification.

Investigation timelines may vary depending on the courier company.

13. International Shipping

At this time, Al Noorix Collection primarily serves customers within Pakistan.

International shipping may not be available unless specifically stated on our website.

14. Delivery Refusal

Customers who repeatedly place orders and refuse delivery without valid reason may:

  • Be restricted from future Cash on Delivery purchases.

  • Be required to use prepaid payment methods for future orders.

15. Policy Updates

Al Noorix Collection reserves the right to modify this Shipping Policy at any time.

Any updates will be posted on this page and become effective immediately upon publication.

Customers are encouraged to review this policy periodically.

16. Contact Information

For questions regarding shipping, delivery, or order tracking, please contact:

Al Noorix Collection

📧 Email: alnoorixcollection@gmail.com

We are committed to delivering your orders safely, efficiently, and as quickly as possible while providing a smooth shopping experience across Pakistan. 🚚📦