We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alnoorixcollection@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alnoorixcollection@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alnoorixcollection@gmail.com.

Refund & Return Policy

Welcome to Al Noorix Collection. We value our customers and strive to provide quality products and excellent service. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

We accept return requests only under the following circumstances:

• You received a damaged product.

• You received an incorrect product.

• The product has a manufacturing defect.

• The item received is significantly different from what was described on our website.

To qualify for a return, the product must:

• Be unused and in its original condition.

• Be returned with all original packaging, accessories, manuals, and tags.

• Not show signs of misuse, damage caused by the customer, or unauthorized modifications.

2. Return Request Timeframe

Customers must report any issue within 3 days of receiving the order.

Requests submitted after this period may not be eligible for return or replacement.

To initiate a return, contact us at:

📧 alnoorixcollection@gmail.com

Please include:

• Full Name

• Order Number

• Contact Number

• Clear photos or videos of the issue

• Description of the problem

3. Non-Returnable Items

We do not accept returns or refunds in the following situations:

• Change of mind after purchase.

• Customer ordered the wrong item.

• Customer no longer wants the product.

• Minor color or design variations caused by screen settings.

• Products damaged due to misuse, mishandling, or negligence by the customer.

• Products returned without original packaging.

• Sale, promotional, clearance, or discounted items unless defective.

4. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 3 days of delivery.

After verification, we may offer:

• A replacement product.

• Store credit.

• A refund, depending on the situation.

Proof in the form of photos or videos may be required before approval.

5. Wrong Product Delivered

If you receive the wrong product, please notify us immediately.

Once verified, we will arrange a replacement at no additional cost to you.

6. Return Shipping

If the return is approved due to:

• Wrong item delivered.

• Damaged item.

• Manufacturing defect.

Al Noorix Collection may cover the return shipping cost.

For all other approved returns, the customer may be responsible for return shipping charges.

Shipping charges paid at the time of purchase are generally non-refundable.

7. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds may take 5–10 business days to process.

• The refund will be issued through the original payment method whenever possible.

• Cash on Delivery orders may be refunded through bank transfer or another mutually agreed method.

8. Replacement Policy

In cases where replacement is approved:

• A replacement item will be shipped after verification of the issue.

• Replacement processing may take 3–7 business days depending on product availability.

If the product is out of stock, a refund or store credit may be offered instead.

9. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

To request cancellation, contact us immediately after placing your order.

10. Fraud Prevention

To protect our customers and business from fraudulent claims, Al Noorix Collection reserves the right to:

• Request additional evidence.

• Reject suspicious claims.

• Refuse returns that do not meet our policy requirements.

11. Contact Information

For return, replacement, refund, or cancellation requests, please contact:

Al Noorix Collection

📧 Email: alnoorixcollection@gmail.com

We are committed to resolving customer concerns fairly and efficiently while maintaining a secure shopping experience for all customers.